HANMAX

Order Fulfillment

All HANMAX products are fulfilled by Amazon. When you click "Buy on Amazon" from our website, you will be redirected to Amazon's platform to complete your purchase.

We provide discount codes to make your shopping experience more affordable, but all transactions are processed through Amazon.

Shipping Information

Shipping options, delivery times, and costs are determined by Amazon's shipping policies and may vary based on:

• Your selected shipping method at checkout
• Your delivery location
• Current inventory availability

For the most accurate shipping information, please refer to Amazon's shipping details during checkout.

Returns & Exchanges

All returns and exchanges are handled through Amazon's return policy:

• Most items can be returned within 30 days of receipt
• Items must be in original condition with all tags attached
• Amazon will provide return instructions and shipping labels if applicable

To initiate a return, please visit Amazon's Returns Center and follow their instructions.

Damaged or Defective Items

If you receive a damaged or defective item:

1. Contact Amazon Customer Service immediately
2. Provide photos of the damage if requested
3. Amazon will guide you through the replacement or refund process

We recommend inspecting your items promptly upon delivery to ensure any issues can be addressed within Amazon's return window.

International Orders

For international customers:

• Shipping availability depends on Amazon's international shipping policies
• Customs duties and import taxes may apply
• Return policies may vary by country

Please review Amazon's international shipping information during checkout for country-specific details.

Contact Information

For questions about your order status, shipping, or returns:

• First contact Amazon Customer Service for fastest resolution
• For brand-specific questions, you may email us at service@ellaandivy.com

Please include your Amazon order number in any correspondence for reference.